DREAM LIFE TRADE SOLUTIONS

TERMS & CONDITIONS

Effective Date: July 22, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website, products, and services offered by DREAM LIFE TRADE SOLUTIONS (“Company”, “we”, “our”, or “us”).

Business Details

Business Name: DREAM LIFE TRADE SOLUTIONS

Address: Plot No. 18, Tribhuwan Co-op Housing Society, Pandhan Road, Wathoda, Nagpur, Maharashtra – 440009, India

Phone: +91 9021650721

Email: trade4dreamlife@gmail.com

By accessing our website, contacting us through WhatsApp, RCS Business Messaging, telephone, email, or any other communication channel, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Introduction

DREAM LIFE TRADE SOLUTIONS is engaged in the supply, sale, installation, servicing, maintenance, repair, replacement, and support of RO water purifiers, domestic and commercial water purification systems, water treatment equipment, spare parts, accessories, AMC (Annual Maintenance Contracts), and related services.

These Terms establish the rights and responsibilities of both the Company and its customers while ensuring compliance with applicable Indian laws, consumer protection requirements, and communication platform policies, including Meta WhatsApp Business Platform policies and Rich Communication Services (RCS) messaging requirements where applicable.

2. Definitions

For the purpose of these Terms:

  • Company means DREAM LIFE TRADE SOLUTIONS.
  • Customer, User, or You means any person or business using our website, products, or services.
  • Website means our official online platform and associated digital services.
  • Products include RO water purifiers, filters, cartridges, spare parts, accessories, and related equipment.
  • Services include installation, maintenance, repair, AMC services, inspections, consultations, customer support, and related business services.
  • WhatsApp Business Platform means Meta’s official business messaging platform.
  • RCS means Rich Communication Services supported by compatible telecom operators and messaging providers.

3. Acceptance of Terms

By using our services, placing an order, requesting installation, scheduling maintenance, subscribing to service reminders, or communicating with us electronically, you confirm that:

  • You have legal capacity to enter into a binding agreement.
  • The information you provide is accurate.
  • You agree to comply with these Terms and all applicable laws.
  • You consent to receiving service-related communications.

If you do not agree with these Terms, you should discontinue use of our services.

4. Description of Services

DREAM LIFE TRADE SOLUTIONS provides services including but not limited to:

  • Sale of RO water purifiers.
  • Commercial water purification systems.
  • Domestic water purification systems.
  • Installation services.
  • Water purifier servicing.
  • Annual Maintenance Contracts (AMC).
  • Replacement of filters and membranes.
  • Repair services.
  • Water quality consultation.
  • Customer support.
  • Product demonstrations.
  • Warranty assistance where applicable.

Availability of products and services may vary by location.

5. Eligibility

Users must:

  • Be at least 18 years of age.
  • Provide accurate information.
  • Be legally capable of entering into contracts.
  • Use our services only for lawful purposes.

Business entities must ensure that their representatives are duly authorized.

6. Account Registration

Certain services may require customers to provide:

  • Name
  • Mobile number
  • Email address
  • Installation address
  • Billing details

Customers are responsible for maintaining accurate information.

We reserve the right to refuse or suspend accounts containing false or misleading information.

7. User Responsibilities

Customers agree to:

  • Provide correct installation details.
  • Ensure safe access to installation locations.
  • Use products according to manufacturer guidelines.
  • Schedule timely maintenance.
  • Replace filters as recommended.
  • Avoid unauthorized modifications.
  • Pay invoices on time.
  • Cooperate during installation and servicing.

Users shall not:

  • Misuse our website.
  • Copy proprietary content.
  • Interfere with our systems.
  • Attempt unauthorized access.
  • Submit fraudulent orders.

8. Payment & Billing Terms

Prices are subject to change without prior notice.

Payments may be accepted through approved digital payment methods, bank transfer, UPI, cards, or cash where permitted.

Invoices become payable according to the agreed payment schedule.

Late payments may result in:

  • Delay of service.
  • Suspension of AMC benefits.
  • Cancellation of pending orders.

Applicable GST and taxes shall be charged according to Indian law.

9. Subscription Renewal & Termination

Annual Maintenance Contracts may be renewed upon expiry.

Customers will receive renewal reminders through email, SMS, WhatsApp, RCS, or telephone.

The Company may terminate any service agreement where:

  • Payments remain overdue.
  • False information is provided.
  • Products are tampered with.
  • Unsafe installation conditions exist.
  • Illegal activities are detected.

Customers may terminate AMC services according to applicable contractual terms.

10. Use of WhatsApp Official API & RCS

To improve customer communication, DREAM LIFE TRADE SOLUTIONS may use the official Meta WhatsApp Business Platform and RCS Business Messaging for legitimate business purposes.

Communications may include:

  • Installation scheduling.
  • Service confirmations.
  • Maintenance reminders.
  • AMC renewal notices.
  • Delivery updates.
  • Customer support.
  • Invoice notifications.
  • Warranty updates.
  • Feedback requests.

Marketing communications will only be sent where permitted by applicable law and platform policies.

Customers may opt out of promotional messages while continuing to receive essential service notifications.

11. Message Delivery & Compliance Policy

Message delivery depends upon:

  • Network availability.
  • Telecom operator performance.
  • Internet connectivity.
  • Device compatibility.
  • Platform availability.

The Company does not guarantee delivery timing or successful delivery of electronic messages.

Customers agree not to misuse communication channels by:

  • Sending abusive messages.
  • Impersonating others.
  • Sharing unlawful material.
  • Violating Meta or telecom platform policies.

12. Intellectual Property Rights

All content available on our website, including:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Designs
  • Text
  • Documents
  • Service materials

remains the exclusive property of DREAM LIFE TRADE SOLUTIONS or its licensors.

No content may be copied, reproduced, distributed, or modified without prior written permission.

13. Confidentiality

Information exchanged during installation, servicing, quotations, and customer support will be treated as confidential except where disclosure is:

  • Required by law.
  • Necessary to complete services.
  • Required for warranty processing.
  • Shared with authorized service providers.
  • Shared with payment processors.
  • Shared with government authorities when legally required.

14. Disclaimer of Warranties

Products supplied by the Company may carry manufacturer warranties where applicable.

Except as expressly provided:

  • Services are provided on an “as available” basis.
  • We do not guarantee uninterrupted website availability.
  • Water purification performance depends on source water quality, usage, maintenance, and timely filter replacement.
  • Product lifespan varies based on operating conditions.

Nothing in these Terms limits statutory rights available under applicable Indian consumer protection laws.

15. Limitation of Liability

To the maximum extent permitted by applicable law, DREAM LIFE TRADE SOLUTIONS shall not be liable for:

  • Indirect losses.
  • Consequential damages.
  • Business interruption.
  • Loss of profits.
  • Data loss.
  • Delayed communication.
  • Third-party service interruptions.
  • Customer misuse.
  • Unauthorized repairs.
  • Improper installation by third parties.

Our total liability shall generally be limited to the amount paid for the relevant product or service giving rise to the claim, except where liability cannot legally be excluded or limited.

16. Indemnification

Customers agree to indemnify and hold harmless DREAM LIFE TRADE SOLUTIONS, its employees, directors, representatives, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Breach of these Terms.
  • Misuse of products.
  • Unauthorized modifications.
  • Violation of applicable laws.
  • Negligence by the customer.
  • False information provided by the customer.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the competent courts located in Nagpur, Maharashtra, unless otherwise required by applicable law.

18. Changes to Terms

DREAM LIFE TRADE SOLUTIONS reserves the right to update or revise these Terms at any time.

Updated Terms become effective upon publication on our website unless otherwise stated.

Customers are encouraged to review these Terms periodically.

Continued use of our services after changes constitutes acceptance of the revised Terms.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

DREAM LIFE TRADE SOLUTIONS

Address:
Plot No. 18,
Tribhuwan Co-operative Housing Society,
Pandhan Road,
Wathoda,
Nagpur,
Maharashtra – 440009,
India

Phone: +91 9021650721

Email: trade4dreamlife@gmail.com

Final Provisions

These Terms constitute the entire agreement between you and DREAM LIFE TRADE SOLUTIONS concerning the use of our products and services and supersede any prior understandings relating to the same subject matter.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Failure by DREAM LIFE TRADE SOLUTIONS to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

By continuing to use our website, purchase our products, request installation or maintenance services, or communicate with us through our official channels, including WhatsApp Business and RCS where available, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.