Effective Date: July 22, 2026
DREAM LIFE TRADE SOLUTIONS (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, contact us, purchase our products, or use our services.
This Privacy Policy applies to all customers, website visitors, business partners, and individuals who communicate with us through our website, telephone, email, WhatsApp Business, Rich Communication Services (RCS), social media platforms, or any other official communication channel operated by DREAM LIFE TRADE SOLUTIONS.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.
1. Introduction
DREAM LIFE TRADE SOLUTIONS is engaged in the sale, installation, servicing, maintenance, repair, and support of domestic and commercial RO water purifiers, water treatment systems, filters, spare parts, Annual Maintenance Contracts (AMC), and related water purification solutions.
Protecting customer privacy is one of our highest priorities. We collect only the information reasonably necessary to deliver our services, improve customer experience, comply with legal obligations, and maintain the security and integrity of our operations.
We process personal information responsibly and in accordance with applicable laws of India.
2. Information We Collect
Depending on your interaction with us, we may collect the following categories of information.
Personal Information
- Full name
- Mobile number
- Email address
- Residential or business address
- Installation address
- Billing address
- Company name (if applicable)
- GST details (where applicable)
Order and Service Information
We may collect information relating to:
- Products purchased
- Service requests
- Installation schedules
- AMC details
- Warranty information
- Service history
- Payment status
- Customer feedback
Device Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Date and time of access
- Website usage information
Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- Remember preferences
- Improve website performance
- Understand visitor behavior
- Enhance user experience
- Maintain website security
Communication Data
If you contact us through:
- WhatsApp Business
- RCS Business Messaging
- Telephone
- Contact forms
- SMS
we may collect:
- Conversation history
- Customer support records
- Uploaded documents or images
- Appointment requests
- Feedback
- Service inquiries
3. Purpose of Data Collection
We collect personal information for legitimate business purposes, including:
- Processing product inquiries
- Providing quotations
- Completing purchases
- Scheduling installations
- Providing maintenance services
- Managing Annual Maintenance Contracts
- Processing warranty claims
- Delivering customer support
- Sending invoices and receipts
- Processing payments
- Improving customer experience
- Maintaining internal records
- Preventing fraud
- Meeting legal obligations
- Responding to customer requests
- Communicating service updates
4. Consent for WhatsApp & RCS Data Processing
Where you choose to communicate with DREAM LIFE TRADE SOLUTIONS using WhatsApp Business or RCS Business Messaging, you consent to the processing of information necessary to provide those communication services.
We may use these channels to send:
- Installation confirmations
- Service appointment reminders
- AMC renewal reminders
- Delivery updates
- Warranty notifications
- Customer support responses
- Payment confirmations
- Feedback requests
- Business communications related to your purchases or services
We do not intentionally send unsolicited promotional messages where consent is required. You may opt out of promotional communications at any time, though you may continue to receive essential service-related messages.
5. Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds, as applicable:
- Your consent
- Performance of a contract or service request
- Compliance with legal obligations
- Protection against fraud or misuse
- Legitimate business interests, provided they do not override your rights
6. How We Use Collected Data
Your information may be used to:
- Process product orders
- Arrange installations
- Schedule maintenance visits
- Manage AMC renewals
- Verify customer identity
- Respond to inquiries
- Improve products and services
- Maintain customer records
- Process refunds where applicable
- Send service notifications
- Comply with legal requirements
- Resolve disputes
- Maintain website security
- Detect fraudulent activity
- Analyze service performance
We use only the information reasonably necessary for these purposes.
7. Data Retention & Deletion
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Maintain warranty records
- Support AMC services
- Resolve disputes
- Meet legal and tax requirements
- Protect our legitimate business interests
When information is no longer required, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable legal requirements and our internal record retention practices.
8. Data Sharing with Third Parties
We do not sell your personal information.
However, we may share information with trusted third parties where necessary to operate our business, including:
- Payment service providers
- Banks
- Accounting professionals
- Delivery and logistics partners
- Installation and service technicians
- Software service providers
- Cloud hosting providers
- Customer relationship management (CRM) providers
- Government authorities where legally required
Where you communicate with us through WhatsApp Business or RCS Business Messaging, certain information may also be processed by:
- Meta Platforms and its business messaging infrastructure
- Google-supported RCS service providers
- Authorized telecom operators
- Messaging platform providers
Such third parties process information in accordance with their own applicable privacy policies and legal obligations.
9. Security Measures & Encryption
DREAM LIFE TRADE SOLUTIONS implements reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Password-protected systems
- Access controls
- Secure storage
- Restricted employee access
- Periodic software updates
- Anti-malware protection
- Firewalls where applicable
- Secure communication channels
Where supported by the communication platform, messages exchanged through WhatsApp Business benefit from end-to-end encryption. The availability and scope of encryption on RCS communications may vary depending on the messaging provider, telecom operator, device, and applicable platform features.
While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
10. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Understand visitor behavior
- Improve security
- Enhance website performance
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
11. Data Transfer & Storage
Your information is primarily stored and processed in India.
Where third-party technology providers are used, limited data may be processed on servers located outside India in accordance with applicable contractual safeguards and legal requirements.
We take reasonable measures to ensure that any such transfers are carried out with appropriate protections for your information.
12. User Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Withdraw consent where processing is based on consent
- Request updates to your contact information
- Object to certain processing activities where legally permitted
To exercise these rights, you may contact us using the details provided below. We may request reasonable information to verify your identity before processing your request.
13. Policy for Children
Our products and services are intended for adults and businesses.
We do not knowingly collect personal information from children under the age of 18 without appropriate authorization from a parent or legal guardian.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete such information in accordance with applicable law.
14. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or industry practices.
Any revised version will be posted on our website with an updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
We encourage users to review this Privacy Policy periodically.
15. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Nagpur, Maharashtra, unless otherwise required by applicable law.
16. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:
DREAM LIFE TRADE SOLUTIONS
Address:
Plot No. 18,
Tribhuwan Co-operative Housing Society,
Pandhan Road,
Wathoda,
Nagpur,
Maharashtra – 440009,
India
Phone: +91 9021650721
Email: trade4dreamlife@gmail.com
Final Statement
At DREAM LIFE TRADE SOLUTIONS, protecting your privacy is an integral part of our commitment to customer trust. We strive to handle your personal information responsibly, transparently, and securely while providing reliable RO water purifier products, installation, maintenance, and customer support services. By continuing to use our website, communicate with us, or purchase our products and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.